MIOS Health
AI front-office and operations layer for doctor practices
Your medical practice handles everything manually — and it is costing you time, patients, and revenue. MIOS Health gives your practice an AI-supported operations layer that captures inquiries, supports intake, automates follow-up, and gives you clear visibility into your patient pipeline. Starting simple. Expanding as far as your practice needs.
HIPAA-aware architecture · Approved-answer controls · Human oversight at every step · CA AB 489 compliant AI disclosure
Most practices do not lose patients because the doctor is not good.
They lose patients because the system around the practice is too slow, too manual, or too disconnected. Missed calls, repeated questions, weak follow-up, and untracked patient inquiries quietly turn into lost revenue every week.
Missed calls are missed revenue
Every unanswered call is a patient who found someone else. Most practices have no system to capture or follow up on missed inquiries.
Slow response loses consultations
Patients contact multiple practices at once. The first one to respond with clear information wins the booking. Manual response is too slow.
Staff answer the same questions daily
What are your hours? What does the procedure cost? How long is recovery? These questions repeat all day and pull staff away from higher-value work.
Inquiries fall through the cracks
No clear system for tracking who asked what, when they were contacted, and what happened. Consult requests disappear into email or voicemail.
Follow-up is inconsistent
If a patient does not book right away, the practice rarely follows up in a structured way. Months of potential revenue goes untouched.
Reviews are left to chance
Happy patients rarely leave reviews without being asked. Unhappy patients do. Most practices have no consistent, complaint review request workflow.
No visibility into what is working
Where are your leads coming from? Which inquiries converted? What are patients asking most? Most practices have no clear answer.
Admin workload is overwhelming staff
Front-desk teams spend hours on manual tasks that have nothing to do with patient care — and still fall behind. Burnout follows.
An AI-supported practice operations layer — not a chatbot.
MIOS Health is the Mentis Intelligence Operating System configured specifically for medical practices. It gives your practice an AI-supported front-office and operations layer that can start simple and expand into a full custom practice operating system.
What MIOS Health Does
- Answers patient questions using approved practice content
- Captures every inquiry from website, form, and chat
- Supports intake before staff gets involved
- Routes appointment requests to the right team member
- Automates follow-up for unbooked leads — with physician-approved templates
- Requests reviews consistently after visits
- Gives practice owners visibility into patient demand and lead sources
- Reduces repetitive admin work without changing how your office operates
What MIOS Health Is Not
- Not a medical diagnosis toolMIOS Health does not diagnose, treat, or give clinical recommendations.
- Not a replacement for your clinical teamLicensed professionals make all medical decisions. MIOS Health supports operations and communication.
- Not a generic AI chatbotEvery answer comes from content your practice has approved. No hallucinated medical information.
- Not a direct EHR integration by defaultEHR connections are available as a governed, read-only option where appropriate and properly contracted.
- Not fully autonomousHuman staff confirm appointments, review follow-up drafts, and approve all AI-generated outreach before it sends.
Start simple. Expand as needed.
Every MIOS Health implementation is based on the actual workflows and size of your practice. Prices below are research-benchmarked starting points — scope determines final investment.
MIOS Health Starter
The lean AI front-desk layer for practices that want to start quickly — without overhauling their entire system.
Best for: Smaller practices, single-location offices, practices starting their first AI workflow.
- AI website chat assistant (trained on approved practice content)
- FAQ support and patient education routing
- Patient inquiry capture and lead log
- Basic intake support and appointment request flow
- Staff notification by email, sheet, or CRM
- + 4 more capabilities in full scope
MIOS Health Custom Practice OS
A custom AI operating layer for practices that want deeper automation, intelligence, follow-up, and growth systems.
Best for: Larger practices, high-ticket offices, surgical practices, multi-location clinics, med spas, and specialty practices wanting custom workflows.
- Everything in MIOS Health Starter
- Advanced patient intake flows
- Custom scheduling and routing logic
- Consultation tracking and lead scoring
- Lead and patient-interest intelligence dashboard
- + 8 more capabilities in full scope
Deeper custom builds — large multi-location practices, surgical centers, or practices requiring full EHR integration and governance documentation:
Setup from $10,000 · Monthly from $1,497
[ Discuss Your Practice Scope ]What is included in each package
| Capability | Starter | Custom OS |
|---|---|---|
| AI website chat assistant | ||
| FAQ and patient education routing | ||
| Patient inquiry capture and CRM | ||
| Appointment request workflows | ||
| Basic review request automation | ||
| Approved-answer controls | ||
| Monthly optimization | ||
| Advanced intake flows | ||
| Consultation tracking and lead scoring | ||
| Follow-up automation (Day 1–90) | ||
| Dormant lead reactivation | ||
| Practice intelligence dashboard | ||
| Staff HIPAA compliance portal | ||
| Reputation intelligence | ||
| CRM and system integration |
Built for how medical practices actually work
Governed Website AI Assistant
A Mentis-powered chat assistant trained on your approved practice content. Answers procedure questions, hours, credentials, and consultation guidance. Fail-closed: anything outside approved content routes to your team.
Patient Inquiry Capture and CRM
Every inquiry from the website, contact form, or AI chat is logged with source, timestamp, and patient interest. Pipeline view: hot, warm, nurture, and converted. No inquiry is lost.
Intake and Appointment Request Flows
Structured intake forms capture procedure interest, referral source, and contact details. Appointment request workflows route to the right staff member with notification. Human confirmation is required before any booking is confirmed.
Review Request Automation
Post-visit review requests sent automatically with timing you control. Multi-platform links (Google, RealSelf, Healthgrades). Zero-PHI outreach using only first name. Dedup logic prevents repeated requests.
Physician-Approved Follow-Up Sequences
Timed nurture sequences for unbooked leads at Day 1, 7, 30, 60, and 90. All templates require physician approval before activation (CA AB 3030 workflow). Consent-gated. Human review before any campaign goes live.
How MIOS Health is implemented
Every MIOS Health implementation is custom-configured for your practice. Nothing is deployed without your team testing and approving it first.
Built with compliance-aware workflows and human oversight.
Every AI decision in MIOS Health is permanently recorded with a tamper-proof fingerprint. Human approval gates are enforced before any automated outreach is sent to patients.
Layer 2: SHA-256 hash-chained evidence record on every system action — tamper-evident, audit-ready.
HIPAA-aware architecture
Designed for HIPAA-adjacent public surfaces. No Protected Health Information (PHI) collected or processed through the AI chat. Sensitive integrations require proper compliance review and Business Associate Agreements where applicable.
Approved-answer controls
Medical questions are answered only using content your practice has reviewed and approved. Anything outside approved scope routes to your team. No AI-generated medical opinions.
Human oversight at every step
Staff confirm appointments. Physicians review follow-up templates before activation. All automated outreach requires explicit patient consent (master email consent gate on intake).
CA AB 489 AI disclosure
The AI assistant clearly identifies itself as an AI. A persistent AI badge and always-visible contact link ensure patients know they are talking to an AI, not a member of your clinical team.
CA AB 3030 email compliance
Patient email sequences require physician approval before any message is sent. CA AB 3030 governs AI-generated communications in healthcare — MIOS Health enforces this at the workflow level.
Audit trail on every action
Every system decision is logged with a cryptographic evidence record. SHA-256 hash-chained. Fail-closed behavior: when uncertain, the system defers to your team rather than proceeding.
MIOS Health is designed for administrative support, patient education based on approved practice content, intake assistance, and workflow automation. It does not replace licensed medical judgment. It does not provide medical advice, diagnosis, or treatment recommendations. Sensitive integrations require appropriate compliance review and, where applicable, Business Associate Agreements. Practices remain responsible for their own HIPAA compliance programs.
Built for doctor practices that run on patient trust.
What changes when your practice runs on MIOS Health.
Faster response times
Patients receive answers and inquiry confirmation in minutes rather than hours or the next business day.
More captured inquiries
Website visitors, missed contacts, and after-hours inquiries are captured instead of lost.
Less front-desk workload
Repetitive questions and basic intake steps are handled before staff gets involved.
Stronger reputation
Consistent, timed review requests build a review pipeline without manual chasing.
Better practice visibility
Practice owners see what is working — where leads come from, what converts, what patients ask.
Better patient experience
Patients get faster, clearer communication from the moment they first contact your practice.
MIOS + CSOS. Real Practice. Real Results.
The first full-stack MIOS and CSOS deployment — a dual-board facial plastic surgery practice in Beverly Hills and Century City, California.
Dr. Carlo Honrado
M.D., F.A.C.S.
Dual-Board Facial Plastic Surgeon
What Bespoke Mentis Delivered
Clinical Website
Custom luxury Next.js site — Mentis Concierge AI, galleries, HIPAA-aware consultation flow, DrChrono booking.
MIOS Admin OS
Full MIOS command center — content, analytics, CRM, kiosk governance, approvals, security monitoring.
MIOS Kiosk OS
In-office education kiosk with curated procedure content, doctor credentials, press — plus exclusive AI Simulation.
CSOS + Huntress
Cybersecurity OS — real-time threat detection, posture scoring, incident management, cryptographic audit trail. Huntress Managed EDR integrated.
AWS Infrastructure
Security-first cloud infrastructure built as Infrastructure as Code — governed, auditable, and integrated with CSOS from day one.
MIOS AI Simulation
Exclusive Feature — Active Deployment
A first-of-its-kind in-office facial procedure preview system, built exclusively for this practice. Patients capture a photo at the kiosk; the system uses 478-point MediaPipe facial landmark detection and a choice of two AI backends — geometric TPS-warp morphing or fal.ai diffusion — to generate a side-by-side procedure preview in under a second. All within a fully governed, HIPAA-aligned architecture.
478
Landmark Points
MediaPipe Face Landmarker
6+
Procedures Mapped
Rhinoplasty, facelift & more
2
AI Backends
Morphing + Diffusion engines
Compliance Architecture
California AB 489 / AB 3030 AI disclosure compliant
No PHI stored — in-memory capture, ephemeral vendor TTLs
Rate-limited: 3 simulations per kiosk session per procedure
Education-framed — not a clinical prediction or diagnosis tool
This is what a full MIOS deployment looks like. Yours can be next.
Request Your MIOS DeploymentFAQ
Start with a simple AI front-desk layer.
Or build the full practice operating system.
Book a MIOS Health practice assessment. We audit your current patient inquiry flow, identify where you are losing revenue, and recommend the right package and configuration for your practice size and specialty.
info@bespokementis.com · info available at /contact