Healthcare AI Automation for Doctor Practices and Medical Organizations
Bespoke Mentis builds HIPAA-aware AI automation systems for healthcare practices, medical offices, and life sciences organizations. Our platforms automate patient inquiry capture, intake support, follow-up workflows, and practice intelligence — with approved-answer controls, human oversight at every step, and no Protected Health Information on public-facing surfaces.
MIOS Health
AI operations platform built specifically for doctor practices. Reduces manual administrative work, captures patient inquiries, supports intake, automates follow-up, and gives practice owners clearer operational visibility.
Patient Inquiry Capture
Captures patient inquiries from your website when staff are unavailable. No missed leads. Every question and consultation request is logged and routed to the right person.
AI Chat Assistant
Trained exclusively on approved practice content. Answers common questions about procedures, hours, and how to book — without providing medical advice or collecting PHI.
Intake Support
Guides patients through intake questions and captures information before their consultation. Reduces staff burden and ensures consistent pre-appointment preparation.
Follow-Up Automation
AI-assisted follow-up for unbooked leads, dormant patient reactivation, and post-consultation nurture — using physician-approved templates and patient consent workflows.
Review Automation
Consistent, complaint review request workflow with CA AB 3030 compliance. Happy patients are invited to review at the right moment, every time.
Practice Intelligence
Dashboard visibility into what patients are asking, where inquiries are coming from, what converted, and what needs attention — without manual reporting.
Project Foresight
Governed pharma intelligence platform for life sciences organizations. Competitive intelligence, regulatory signal tracking, pipeline monitoring, and clinical trial intelligence — with constitutional AI governance and SHA-256 audit trails.
Regulatory Signal Intelligence
Monitors regulatory bodies, guidelines, and approval signals relevant to your therapeutic area. Surfaced as governed, evidence-linked intelligence — not raw data dumps.
Competitive Pipeline Monitoring
Tracks competitor pipeline movements, trial status changes, and product launches across therapeutic categories. Human-verified before surfacing to your team.
Clinical Trial Intelligence
Monitors ClinicalTrials.gov and literature for relevant trial updates. Filtered by therapeutic area, phase, and competitive relevance to your pipeline.
Governed Evidence Chain
Every intelligence output is cryptographically linked to its source. Audit-ready for regulatory submissions, competitive reviews, and internal governance requirements.
Built for Healthcare Compliance
Healthcare AI requires a different standard. Every system we build starts from compliance requirements, not features.
HIPAA-Aware Architecture
Public-facing surfaces do not collect or process Protected Health Information. Sensitive integrations require proper compliance review, access controls, and a BAA where applicable.
CA AB 489 AI Disclosure
California AI transparency requirements are built into patient-facing workflows. Patients are notified when they are interacting with an AI-powered interface.
CA AB 3030 Email Compliance
Automated email outreach — including follow-up and review requests — complies with California AB 3030 disclosure requirements for AI-generated communications.
SHA-256 Audit Trails
Every AI decision is permanently recorded in a cryptographically linked audit chain. Tamper-evident, regulator-ready, and available for compliance review at any time.
Important: HIPAA compliance is an entity-level obligation, not a product feature. Bespoke Mentis builds platforms with HIPAA-aware architecture and works with each client to document relevant data flows. A Business Associate Agreement (BAA) is required for any deployment that touches Protected Health Information. We do not claim HIPAA certification for any client deployment without entity-level attestation.
Talk to Us About Healthcare AI Automation
Schedule a practice assessment. We audit your current patient inquiry flow, identify where leads are being lost, and recommend the right configuration for your specialty and size.
Common Questions